The challenge
Dispatchers were juggling a GPS portal, a dispatch spreadsheet and a WhatsApp group to track more than 200 vehicles. Leadership saw performance a week late, in a manually assembled report. By then, missed deliveries had already become lost customers.
Our approach
We spent the first two weeks alongside dispatchers to understand which decisions they made every hour, and which the leadership team made every week. That gave us two clear audiences and a short list of metrics that actually mattered.
- Consolidated GPS, dispatch and customer data into a single warehouse, refreshed every five minutes
- Designed a live operations view for dispatchers and a weekly performance view for leadership
- Added automated alerts for vehicles at risk of missing their delivery window
The results
- 32% fewer late deliveries within the first quarter
- Weekly reporting time cut from two days to zero, because the report now builds itself
- Leadership now reviews performance daily instead of weekly
“It’s the first screen our leadership team opens every morning.”